Fixed-line services quality of access: SFR Group leads the French telecom regulator’s latest ranking

Le 30 / 11 / 16 | Posté par Emmanuelle POTIN
Fixed-line services quality of access: SFR Group leads the French telecom regulator’s latest ranking

The latest semiannual report on the quality of access to fixed-line services published by telecom authority ARCEP on 28 November 2016 puts SFR Group (SFR or Numericable) in the lead for all criteria measured. The report also highlights that SFR Group offers the lowest occurrence of malfunctions and the shortest wait for a fiber optic connection(1) in the market.

Reliability of the FTTx networks: SFR Group has the lowest failure rate
This report confirms once again the reliability of SFR Group’s FTTB/FTTH networks, which are the least likely to malfunction after the service’s installation. SFR’s FTTH, in particular, boasts a very low occurrence of breakdowns after the first month of service provision (see below).


 
Failure rate reported from the 2nd month following initial service provision
RTC = PSTN 



Connection time: SFR offers the shortest wait for a fiber optic connection
The ARCEP report confirms once again that SFR provides – thanks to the FTTB(1) technology – the fastest service delivery (see below).


Waiting time for initial service provision with customer appointment
RTC = PSTN 


Alongside its continuous drive to improve the quality of the services provided to customers, SFR is pursuing its rapid deployment momentum, backed by an unprecedented level of investment. Since the beginning of 2016, this commitment has delivered results, enabling SFR to extend FTTB/FTTH coverage to an additional 220 municipalities. Boasting France’s most extensive FTTB/FTTH infrastructure with over 9 million eligible connections(2) in more than 1,300 municipalities, SFR aims to maintain its industry-leading pace of deployment and reach 22 million eligible connections in 2022.


The full ARCEP report on the quality of access to fixed line services is available here (in French): http://www.arcep.fr/uploads/tx_gspublication/rapport-QoS-acces-services-fixes-S1-2016-nov2016.pdf

 

 

(1) FTTB: Fiber To The Building, also called FttLA in the ARCEP report
(2) Fiber with coaxial or optical termination depending on eligibility